The American Federation of Teachers applauds the launch of a new centralized complaint system where veterans, service members, and their families can report problems with institutions of higher education that receive federal aid. The Post 9/11 GI Bill and the Department of Defense Military Tuition Assistance program has provided billions in much-deserved student aid to thousands of service members and their families. However, this has caused some colleges, particularly for-profit institutions, to see veterans as “dollar signs in uniform” and reports of fraud, abuse, and deceptive recruiting practices have been on the rise.
This new system will relay reported complaints to the entire alphabet soup of relevant regulatory agencies: Departments of Veterans Affairs, Defense, Education and Justice as well as the Consumer Financial Protection Bureau and the Federal Trade Commission. Learn more about the veteran perspective on the complaint system from Stars and Stripes and read about other possible applications for this model at Huffington Post.